How do I reset the enable password on the Bluecoat ProxySG

In order to reset the enable password on the ProxySG, you will need to have physical access to the ProxySG itself.  You will need a nine (9) pin null modem cable to connect to the serial console on the ProxySG.  Make sure the cable is connected to the ProxySG and to your laptop or desktop.  Make sure your serial connection has the following settings:

  • Bits per second (bps): 9600
  • Data bit: 8
  • Parity: None
  • Stop bits: 1
  • Flow control: None
  • Emulation: VT100

You can use Hyperterminal, PuTTY, or any other third-party terminal emulation software that can connect via the serial port.

Once connected via the serial port, press the “Enter” key three times to activate the serial console.  A menu similar to the following will appear:

Welcome to the SG Appliance Serial Console

Version: SGOS, Release id: 41580

------------------------- MENU -----------------------------

1) Command Line Interface
2) Setup Console


Enter option:

Please select option 2) Setup Console and follow the steps to setup the console.  There will be an option to setup the enable password.  That is where you will enter the new password to replace the unknown or forgotten password.

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