Sep 072010
 

Learn how new technologies are cutting insane software maintenance costs, while also boosting first-contact resolution rates, for IT Professionals.

The "IT Innovation Success Kit" contains an executive-level briefing for slashing maintenance costs by unifying infrastructure and service management; 5 use cases to illustrate the benefits of that unification; and a prescriptive path for integrating your service catalog and CMDB. Learn:

* How to cut your organizations IT costs by empowering your service desk to automatically perform common tasks-like remote desktop support, password resets, or redeploying problem software
* How to boost efficiency with capabilities you never thought you'd see-like letting agents remotely analyze users' PCs, or installing a software upgrade in 15 minutes flat, from request to fulfillment
* How a unified approach to IT operations management and service management can save you time, money, and hassle

Plus, you may qualify to receive a free one-hour Service Desk Efficiency Improvement assessment. FrontRange Solutions analysts will ask the tough questions it takes to determine where your service desk is paying off for you-and where it's not.

 Posted by at 12:00 pm