OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.
OTRS Requirements
Apache Web server
Mysql or Postgresql Database
Perl 5.8,Perl Modules
Install OTRS in debian
If you want to install otrs in debian sarge you need to use the following command
#apt-get install otrs
If you want to install otrs in debian etch you need to use the following command
#apt-get install otrs2
This will start the installation process and if you want to configure database using dbconfig-common you need to select yes in the following screen and press enter in this example i am configuring using dbconfig-common.
Now you need to select which database you want to use in this example i am using Mysql database select ok and press enter
You need to enter the database administrative user password select ok and press enter
Now you need to enter the mysql application password for otrs select ok and press enter
This will complete the installation.
Now you need to access otrs using the following URL
http://your server ip/otrs/index.pl for admin access
You should see the following screen
Now you need to use the following username and password to login
Username :- root@localhost
Password :- root
Once you login in to the otrs you should see the following screen
If you want to give customer interface use the following url
http://your server ip/otrs/customer.pl
Now if you want to know how to use otrs you need to check otrs documentation
Possible Error and Solution
When you try to access http://your server ip/otrs/index.pl to login you can see the following error
Problem
no connection to syslog available – /dev/log is not a socket at /usr/share/otrs//Kernel/System/Log/SysLog.pm line 64
Solution
Edit the /usr/share/otrs/Kernel/Config/Defaults.pm file and un comment the following lines
$Self->{‘LogModule’} = ‘Kernel::System::Log::File’;
$Self->{‘LogModule::SysLog::Facility’} = ‘user’;
$Self->{‘LogModule::LogFile::Date’} = 0;
Restart your apache web server using the folloing command
#/etc/init.d/apache2 restart
that configuration screen does not show up when using Ubuntu 6.10 Server….
Thanks! Good job. Worked exactly as displayed using Debian.
exactly, it doesnt work on ubuntu server, the page says:
“OTRS is currently in maintainance mode
OTRS is currently switched off by the system administrator. Please go back to the start page later and/or press the reload button of your browser”
what can i do about this?
Nice day!
I have much troubles with a install a otrs in ubuntu 8.04, I’m newbie in linux, but i need build a help desk system in my univertity in colombia, any help are welcome.
in unbuntu i try via synaptic and intall otrs2 but when i type otrs2 in console didn’t run, & the comand dbconfig-common.didnt’ work what ca i do?
thank’s
Hi,
I have these error can you help me??
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Fri Oct 24 21:18:33 2008
Message: Need TicketID!
Traceback (6235):
Module: Kernel::System::Ticket::Article::ArticleCreate (v1.147) Line: 83
Module: Kernel::Modules::CustomerTicketMessage::Run (v1.24) Line: 318
Module: Kernel::System::Web::InterfaceCustomer::Run (v1.20) Line: 704
Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_customer_2epl::handler (v) Line: 47
Module: (eval) (v1.37) Line: 204
Module: ModPerl::RegistryCooker::run (v1.37) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.37) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
Works, Thanks!
Hi all,
I am installing otrs in linux system, after all the installation when i am trying to access the otrs through http://my ip /otrs/index.pl its giving me error
Apache::Registry’: Can’t locate Apache/Registry.pm in @INC (@INC contains: /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.7/i
Please suggest what to do…..
Need the solution at earliest….
Thanks in advance.
Afsar
I installed the otrs2.4.3 on solaris 10 x86, meet the error no connection to syslog available, referer: http://127.0.0.1/otrs/index.pl
[Wed Sep 02 17:59:23 2009] [error] [client 192.168.25.98] [Wed Sep 2 17:59:23 2009] index.pl: \t- /dev/conslog is not a socket at ../..//Kernel/System/Log/SysLog.pm line 63
use the solution above, but doesn;t work. 🙁
hello, sorry for my english. i am latin.
i try to install otrs in freebsd 7.2, but the program send me a error
in the website send me the next error:
Function not implemented at /usr/local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 230.
the version of otrs is 2.4 and version of perl is 5.10
please help me
please help…
Error: Access denied for user ‘otrs’@’localhost’ (using password: YES)
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Dec 21 15:22:46 2009
Message: Access denied for user ‘otrs’@’localhost’ (using password: YES)
Traceback (4743):
Module: Kernel::System::DB::new (v1.75) Line: 174
Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 144
Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47
Module: (eval) (v1.81) Line: 204
Module: ModPerl::RegistryCooker::run (v1.81) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
Hi Guys,
I HAVE THIS PROBLEM..SOMEBODY HELP……………………………
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Tue Mar 2 16:22:00 2010
Message: POP3: Can’t connect to csmmail.cybersecurity.my
Traceback (2028):
Module: Kernel::System::MailAccount::POP3::Fetch (v1.4) Line: 75
Module: Kernel::System::MailAccount::MailAccountFetch (v1.5) Line: 369
Module: Kernel::Modules::AdminMailAccount::Run (v1.5) Line: 62
Module: Kernel::System::Web::InterfaceAgent::Run (v1.35) Line: 824
Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 47
Module: (eval) (v1.87) Line: 204
Module: ModPerl::RegistryCooker::run (v1.87) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.87) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
please help??
Error: Access denied for user ‘otrs’@’localhost’ (using password: YES)
ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Mon Jul 12 09:24:56 2010
Message: Access denied for user ‘otrs’@’localhost’ (using password: YES)
Traceback (3212):
Module: Kernel::System::DB::new (v1.105.2.1) Line: 188
Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 143
Module: C:/Program Files/OTRS/OTRS/bin/cgi-bin/index.pl (v1.88) Line: 48
it worked out of the box.
Thanks!
Hi Justin
for Solaris edit …/opt/otrs/Kernel/Config/Defaults.pm
and change ‘unix’ to ‘stream’ in this line
$Self->{‘LogModule::SysLog::LogSock’} = ‘stream’;
save it and restart apache
I got an error on Kernel/System/Log.pm line 230, i didn’t write down the actual error message but it was along the lines of “unable to open file/resource”.
This was caused by me having two installations on the same server with the default system ID. OTRS appends the system ID when trying to open the shared resource for the logging. Giving the installtions unique ID’s solved this.
whwn i try to connect i see ….
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, [no address given] and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.