Comments on: Howto setup Request-Tracker 3.6 on Debian Etch

By: Nyx

Nyx — Wed, 16 Sep 2009 09:02:17 +0000

Everybody getting the “Invalid command ‘PerlModule’, perhaps misspelled or defined by a module not included in the server configuration
failed! ” error has to activate the perlmod module.

This is done by:

> cd /etc/apache2/mods-enabled
> ln -s /etc/apache2/mods-available/perl.load

After that (re)start the apache with the modified ‘000-default’ file and everything should be fine.

By: v

Fri, 14 Aug 2009 20:54:28 +0000

Claudio,
For the saving of settings, make sure you can log into your mysql/whatever database with the user and password you used in the setup of RT. probably
#mysql -u rtuser -p
then hit enter and you will be prompted for a password.. enter the password, and you (hopefully) will see a
mysql>
at which point you are in the database. To exit, use
quit;

for the apache, use www-data, not root

I’d venture to say it may be simpler for you to completely remove and reinstall RT:
apt-get –purge remove rtfm-3.6 request-tracker3.6
and then do a reinstall.
Good luck.
V

By: Claudio

Claudio — Thu, 09 Jul 2009 21:33:49 +0000

hello, i got 2 problems.

– directly after install RT te webserver will run and i become the login promt, very fine !! but .. after the Login it is impossible to save any settings

– after a reboot, apache cannot start cause the rights of the webserver and the file “/etc/request-tracker3.6/RT_SiteConfig.pm” are different. What is the right way ?? www-data or root ?

Please help me, i find its a mess that RT makes so big trouble. Im not a great Linux-Guru, bit i mean it should be easyer to install a software in this time. But your Description is really good until my to problems

waiting for helpfully feedback!

best Regards!!

By: Dave

Dave — Thu, 07 May 2009 00:31:12 +0000

Your instructions to insert
Include “/etc/request-tracker3.6/apache2-modperl2.conf”
into /etc/apache2/sites-enabled/000-default, did not work on my vanilla Ubuntu 8.04 64-Bit Server (+LAMP, +SSDD) install.

The quotation marks needed to be removed leaving
Include /etc/request-tracker3.6/apache2-modperl2.conf

By: Brent

Brent — Wed, 18 Feb 2009 16:37:46 +0000

I get the same problem as Mamun:

Starting web server: apache2Syntax error on line 16 of /etc/request-tracker3.6/apache2-modperl2.conf:
Invalid command ‘PerlModule’, perhaps misspelled or defined by a module not included in the server configuration
failed!

Line 16 is:
PerlModule Apache2::RequestRec Apache2::compat

So the command “PerlModule” doesn’t work. I double-checked that the ‘mod-perl’ package was installed, then (re) added a symlink from /etc/apache2/mods-enabled to ../mods-available/perl.load. That fixed the ‘PerlModule’ error, but a DBI one came up.

It turns out that libapache-dbi-perl somehow became de-installed (man I hate debian), so I reinstalled it, and that did the trick.

By: Jaco

Jaco — Thu, 18 Dec 2008 13:34:51 +0000

I got it to work, but when I setup the superuser I must have done something wrong. I can’t see the configuration menu anymore. I can’t add any users or change any settings. How canI get it back to defaults?

Regards,
Jaco

By: Owain73

Owain73 — Wed, 26 Nov 2008 15:53:55 +0000

Great article, worked for me. thanks – any chance of doing one for rtfm on the same system?

By: mamun

mamun — Wed, 26 Nov 2008 14:00:45 +0000

root@ASL-GW:~# pico /etc/apache2/sites-enabled/000-default
root@ASL-GW:~# /etc/init.d/apache restart
* Restarting web server apache2 * We failed to correctly shutdown apache, so we’re now killing all running apache processes. This is almost certainly suboptimal, so please make sure your system is working as you’d expect now!
Syntax error on line 17 of /etc/request-tracker3.6/apache2-modperl2.conf:
Invalid command ‘PerlModule’, perhaps misspelled or defined by a module not included in the server configuration
[fail]

what to do?

By: Adrian Goins

Adrian Goins — Thu, 20 Nov 2008 09:58:39 +0000

@michal: it’s the attachments table that’s broken. this is an old bug in RT that has yet to be properly resolved. change the Content field in the Attachments table to ‘longblob’ and your attachments will work.

mysql> alter table Attachments change Content Content longblob;

By: Kelvalok

Kelvalok — Wed, 08 Oct 2008 10:31:46 +0000

Hi,

thank you very much for this usefull manual! it has worked perfectly for me!

By: Michal Kolesar

Michal Kolesar — Thu, 07 Aug 2008 12:31:37 +0000

Hi all,

I tried to install all stuff on Debian Etch. It looks all works fine but attachments not. I create a new ticket attach a file (fe .jpg) and save it. Then i can see new ticket with attachment link. But after link click it redirect to url (http://myserver/rt/Ticket/Attachment/122/62/flv.jpg) there is no content – corrupted image ikon.

Note that the source file before upload isn’t corrupted. Any suggestions? I checked the database “Attachments” table. I can see the binary content of uploaded image. Of course I don’t know the binary content in database is ok. I guess it is