can anyone please give me a system configuration for Request tracker.

Thanks in advance..

i installed 3.8

mda “/usr/bin/rt-mailgate-3.8 --queue support --action comment --url http://support.example.org/rt/”
no keep

Starting mail retriever agent: fetchmailfetchmail:/etc/fetchmailrc:11: syntax error at --queue
failed!

This howto assumes the mailboxes are created on the email gateway, it’s going beyond the scope of this article though.

the amail gateway, what do you mean?

thanks

/Martin

Clarence

When issuing the command:
#aptitude install request-tracker3.6
and a blue setup screen asks if you want to use dbconfig-common, do not select this option in order to adhere to the tutorial. It will configure the database but it eliminates the use of the command:
# /usr/sbin/rt-setup-database-3.6 --action init --dba root --prompt-for-dba-password

Also, you state in the tutorial “Enable mod rewrite”. I was assuming this was an entry to be pasted in /etc/apache2/sites-available/000-default per the previous lines that said “put this in the 000-default file”. I advise you change it to say:

“Enable the mod rewrite module by typing:”
a2enmod rewrite

I just got to the point where I can login to RT and thought I’d make those suggestions. In any event thank you for putting this up.

... waiting Syntax error on line 44 of /etc/apache2/sites-enabled/000-default:
Invalid command 'Enable', perhaps misspelled or defined by a module not included in the server configuration
failed!

and line 44 is:

Enable mod rewrite

What should it say? Could you please modify the tutorial to reflect this? Thanks!

Could somebody tell me how assign a default group to user when the user is automaticaly created in your first login through SelfService screen?

Thank you very much

Julio

It’d be nice if you could include an alternative to fetchmail (ie, if the server runs its own mail server)

This is done by:

> cd /etc/apache2/mods-enabled
> ln -s /etc/apache2/mods-available/perl.load

After that (re)start the apache with the modified ’000-default’ file and everything should be fine.

for the apache, use www-data, not root

I’d venture to say it may be simpler for you to completely remove and reinstall RT:
apt-get --purge remove rtfm-3.6 request-tracker3.6
and then do a reinstall.
Good luck.
V

- directly after install RT te webserver will run and i become the login promt, very fine !! but .. after the Login it is impossible to save any settings

- after a reboot, apache cannot start cause the rights of the webserver and the file “/etc/request-tracker3.6/RT_SiteConfig.pm” are different. What is the right way ?? www-data or root ?

Please help me, i find its a mess that RT makes so big trouble. Im not a great Linux-Guru, bit i mean it should be easyer to install a software in this time. But your Description is really good until my to problems

waiting for helpfully feedback!

best Regards!!

The quotation marks needed to be removed leaving
Include /etc/request-tracker3.6/apache2-modperl2.conf

Starting web server: apache2Syntax error on line 16 of /etc/request-tracker3.6/apache2-modperl2.conf:
Invalid command ‘PerlModule’, perhaps misspelled or defined by a module not included in the server configuration
failed!

Line 16 is:
PerlModule Apache2::RequestRec Apache2::compat

So the command “PerlModule” doesn’t work. I double-checked that the ‘mod-perl’ package was installed, then (re) added a symlink from /etc/apache2/mods-enabled to ../mods-available/perl.load. That fixed the ‘PerlModule’ error, but a DBI one came up.

It turns out that libapache-dbi-perl somehow became de-installed (man I hate debian), so I reinstalled it, and that did the trick.

I got it to work, but when I setup the superuser I must have done something wrong. I can’t see the configuration menu anymore. I can’t add any users or change any settings. How canI get it back to defaults?

Regards,
Jaco

what to do?


mysql> alter table Attachments change Content Content longblob;


thank you very much for this usefull manual! it has worked perfectly for me!

I tried to install all stuff on Debian Etch. It looks all works fine but attachments not. I create a new ticket attach a file (fe .jpg) and save it. Then i can see new ticket with attachment link. But after link click it redirect to url (http://myserver/rt/Ticket/Attachment/122/62/flv.jpg) there is no content - corrupted image ikon.

Note that the source file before upload isn’t corrupted. Any suggestions? I checked the database “Attachments” table. I can see the binary content of uploaded image. Of course I don’t know the binary content in database is ok. I guess it is